Every plan carries the whole platform.
Plans
Every plan carries the whole platform — all 23 languages, every channel, every tool. Higher tiers buy more minutes, more simultaneous lines, and a better rate. There is no free tier — Starter is a real plan carrying 1,000 credits (about 83 call minutes), so you can hear the product answer a live call before committing to a desk. Those credits cost $19 at our standard top-up rate; on this plan they are $9.99. Upgrade or cancel any time.
Cervana Starter
For trying the platform — a real number, real minutes, one line.
1,000 credits cost $19 at our standard top-up rate
Tops up at the standard rate — $19 / 1,000 credits.
- 83 voice minutes included / month
- 1 concurrent line
- Every language, voice, and tool — nothing held back
- Upgrade any time; cancel any time
Cervana Studio
For creators — studio voice, transcripts and words.
8,000 credits cost $152 at our standard top-up rate
Tops up at $15 / 1,000 credits.
- 8,000 credits included / month
- ≈ 13 hours of studio voice — or 666 minutes of phone calls
- Melo, Percept & Noema — speak, listen, write
- Voice cloning with documented consent
- 1 concurrent line + 1 US phone number
- Credits spend anywhere on Cervana
Cervana Standard
For a single desk — one number, real call volume.
≈ $0.23 per voice minute — the standard rate
- 1,000 voice minutes included / month
- 2 concurrent lines
- All 23 languages & 30+ voices
- Phone + in-browser + website widget
- Transfer-to-human & lookup tools
- Full transcripts & per-call timing
Cervana Growth
For teams where the phone doesn't stop — 3× the minutes, a fifth off the rate.
3,000 minutes — worth $687 at the standard rate
≈ $0.18 per voice minute
- 3,000 voice minutes included / month
- 3 concurrent lines
- 4 phone numbers included
- Cheaper top-ups ($15 / 1k credits)
- MCP tool integrations (CRM, calendar…)
Cervana Scale
For operations — 5 simultaneous conversations at the best rate on the menu.
5,000 minutes — worth $1,145 at the standard rate
≈ $0.16 per voice minute
- 5,000 voice minutes included / month
- 5 concurrent lines
- 6 phone numbers included
- Best top-up rate ($13 / 1k credits)
- Priority support
The table below compares the four call plans. Cervana Studio is the creator tier — Melo, Percept, and Noema without a phone desk — at $79/mo.
Checkout is hosted by Stripe — your card details never touch Cervana. Auto top-up keeps a busy line answering past its allowance, at your plan’s rate, under a monthly cap you control. Need more than 5 lines or an on-premise deployment? Talk to us.
Side by side
| Plan | Starter $9.99/mo | Standard $229/mo | Growth $549/mo | Scale $799/mo |
|---|---|---|---|---|
| Capacity | ||||
| Credits included / month | 1,000 | 12,000 | 36,000 | 60,000 |
| Phone-call minutes / month (12 cr/min) | 83 | 1,000 | 3,000 | 5,000 |
| Hours of studio voice / month (10 cr/min) | 1.7 | 20 | 60 | 100 |
| Concurrent lines (simultaneous calls) | 1 | 2 | 3 | 5 |
| Phone numbers included | 1 | 2 | 4 | 6 |
| Countries you can buy a number in | United States | Any | Any | Any |
| Bring a number you already own | ||||
| Agents you can build | ||||
| Economics | ||||
| Per voice minute (included minutes) | $0.12 — intro bundle | $0.23 — the standard rate | $0.18 — save 20% | $0.16 — save 30% |
| Included minutes at the standard rate | $19 of credits | $229 | $687 | $1,145 |
| Auto top-up, per 1,000 credits | $19 | $19 | $15 | $13 |
| What you pay | $9.99 — save 47% | $229 — at rate | $549 — save $138/mo | $799 — save $346/mo |
| Top-up spending cap (you set it) | ||||
| Channels & voice | ||||
| Phone numbers (managed or your own trunk) | ||||
| In-browser calling & website widget | ||||
| 23 languages, 30+ ready voices | ||||
| Voice cloning (with documented consent) | ||||
| Intelligence & tools | ||||
| Cervana Percept · Noema · Melo (own stack, no third-party AI) | ||||
| Transfer to a human, live lookups | ||||
| MCP tool integrations (your CRM, calendar, Slack…) | ||||
| Full transcripts, per-call tracing, live board | ||||
| Speech & chat APIs (metered on the same credits) | ||||
What a credit buys
Credits are the single unit across the whole platform — phone, web, speech, language, and voice cloning all draw from the same balance. No per-feature surcharges, no separate meters.
Questions
- Do I need a plan to build an agent?
- Yes — composing agents, embedding the widget, and attaching numbers all require an active plan. There is no free tier: the $9.99 Starter plan carries 1,000 credits (≈83 call minutes) — credits that cost $19 at our standard top-up rate — so you can try the real thing for the price of a coffee, and upgrade or cancel any time.
- What happens when my credits run out?
- If auto top-up is on, a busy line keeps answering and you're billed at your plan's top-up rate, never past the monthly cap you set. With top-up off, calls pause until the next period — callers hear a polite busy line, never dead air.
- Do unused credits roll over?
- No — included credits reset each billing period. Top-up credits you purchased are consumed first-in, first-out within the period.
- Can I change or cancel my plan?
- Any time, from Manage billing (Stripe's portal — your card details never touch Cervana). Upgrades apply immediately; cancellations run to the end of the paid period.
- What does a concurrent line mean?
- How many calls your workforce can hold at the same moment, across all agents and channels. A caller beyond the cap hears a spoken busy message and is asked to call back — never a silent drop.
- We run on-premise — where's our subscription?
- Self-hosted deployments are licensed, not metered; this page disappears there. One product, two deployment models.